We highly value your trust in choosing EventsAngel.com for your online reservation. Therefore, we have taken strong action to safeguard the privacy and confidentiality of your personal details (including your credit card details). Please note that this Privacy Statement is an integral part of our website and the services offered to you and cannot, in any way, be separated from the Terms and Conditions of Use or from the membership, usage or transaction process. By providing information through this site and/or by establishing an account with us, you indicate your acceptance of the practices described in this Privacy Statement.
- What information we collect online from you.
- How we use the information.
- With whom we may share the information.
- What choices are available regarding collection, use and distribution of the information?
- What types of security procedures are in place to help protect the loss, misuse or alteration of the information under our control?
- How users can correct any inaccuracies in their personally identifiable information.
- How we notify you of material changes to this Privacy Statement.
- When the Privacy Statement became effective.
If users have questions or concerns regarding this statement, they should contact eventsangel.com customer service by email here.
Information Collection and Use
Reservation Orders When you finalise a reservation through our website, we ask you to provide personally identifiable information by filling out and submitting an online customer profile form (if you are not a EventsAngel.com member already). This information includes: your name, address, email address, telephone number (mobile, home), credit card details (i.e. credit card type and number, CVC code, expiration date, credit card holder name) and to the extent available, reservation preferences. This information is required to process, book and complete your reservation (including the sending of a confirmation email of the booking to you). When you return to the site, we will ask for your email address, password and may ask for other key pieces of personally identifiable information to enable you to access your reservation information.
We also ask you for personally identifiable information about other people for whom you are booking reservations. You should obtain permission from these individuals to provide us with their information. We use this information to reserve the room with the hotel or other accommodation, and, if you so request, to send each person an email notification of the reservation.
Member Registration EventsAngel.com enables you to register an account with us to become a member. When you choose to become a EventsAngel.com member, we will require you to provide certain information and request that you provide other information at your discretion. If you do not provide us with the required information, you will not be entitled to have an account with us and be a EventsAngel.com member. The information we may require or request includes at least your name, address, telephone number, email address, password, and password validation. This information is collected on the registration form for several reasons including: (1) personal identification; (2) to complete hotel/ venue reservations and fulfil requests for other travel products and services; (3) to allow us to contact you for customer service, if necessary; (4) to customize the content of our website to meet your specific needs; and (5) to conduct research and to make product improvements to the services we offer on our website. In addition, your email address is collected to send you an email message confirming each reservation you transact online. To help us understand the effectiveness of our email communications, we may deploy technologies that provide confirmation when you open one of our e-mail messages.
Member Profile In addition to the information noted above, members can choose to provide us with travel preferences, credit card billing information, and other personally identifiable information. This information is primarily used to assist members in making reservations quickly without having to type in the same information repeatedly.
Surveys and Contests From time-to-time, we may request information from users through surveys or contests. Participation in these surveys or contests is completely voluntary and you therefore have a choice as to whether or not to provide this information. The requested information typically includes contact information (such as name and mailing address), and demographic information (such as postcode). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our website. Although we may use a service provider to conduct these surveys or contests, as we note in the section on "Information Sharing", these service providers may not use your personally identifiable information for any secondary purpose.
Information From other Sources We may receive information about you from third-party sources and add it to your account information. This information may include: updated delivery and address information from third parties, which we use to correct our records and facilitate proper delivery of our services and communications; information about travel purchases made on websites owned by our subsidiaries and sister companies, which we use to better understand your travel needs; and credit history information from credit bureaus, which we use to help prevent and detect fraud.
Cookies Cookies are small pieces of information stored on your computer tied to information about you. We use both session ID (or temporary) cookies, which terminate when you close your browser, and persistent cookies, which are stored on your hard drive.
Log Files Like most standard website servers we use log files that collect Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp, and number and location on a page of clicks. We use this information to analyse trends, administer the site, track user's movement in the aggregate, diagnose problems with our servers, and to gather broad demographic information for aggregate use. This information is not linked to personally identifiable information. We also use a tracking utility such as ATG Dynamo that uses log files to analyse user movement.
Communications from other sites
Special Offers and Updates As noted above, established EventsAngel.com members may occasionally receive information on products, services, and special deals about which they may be interested. Out of respect for the privacy of our users, we present members with the option not to receive these types of communications. Please see the "Unsubscribe" section below.
Trip Information and Customer Feedback In the interests of maintaining a high standard of service for our customers, we may send you an email once you have completed your event, so that you can provide us with valuable feedback on your experience. This is completely voluntary and we will offer you the choice to opt out of this.
Newsletter If a user wishes to subscribe to our newsletter, we ask them to provide contact information, such as name and email address. Out of respect for our users' privacy we provide a way to opt-out of these communications. Please see the "unsubscribe" section below.
Service Announcements On rare occasions it is necessary to send out service-related announcements. For instance, if our service is temporarily suspended for maintenance, we might send users an email. Generally, users may not opt-out of these non-promotional communications, although they can deactivate their membership.
Customer Service We communicate with users on a regular basis to provide requested services. This may include responding through email, fax or phone, in accordance with the user's wishes.
Unsubscribing from promotional communications We provide users with the opportunity to opt-out of having their information used by EventsAngel.com to send promotional communications. Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to "unsubscribe" in the subject line in the email.
Legal Disclaimer Although we make every effort to preserve user privacy, we may be required by law to disclose information you have provided in obtaining our products or services. We may also disclose information against someone who poses a threat to our interests (such as customer fraud) or whose activities could damage or bring harm to others. In addition, it may be necessary for us to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.
Authorised Service providers We share your personally identifiable information with authorised service providers that perform certain functions or services on our behalf. For example, we use an outside a credit card processing company and bank cheque processing company to bill users for goods and services. We also rely on service providers to fulfil orders, deliver packages, perform business and sales analysis, and provide marketing assistance. These companies do not have any independent right to share, store, or use the personally identifiable information we provide for any secondary purpose. We also may contract with reputable third parties to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to us. Finally, we will occasionally share aggregated information with our service providers. This information does not contain any personally identifiable information and is used to develop featured programs and content that will be of interest to our members and our website visitors.
We provide information about your event either reserved or purchased on our website to the suppliers who will fulfil your reservation. Although we offer products from venues and other suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on our website. In addition, these suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.
Affiliated or Referring Websites If you were referred to our website from another website, we may share personally identifiable information about you with the referring website to better understand the use of our website. Although we believe that the website companies from which you were referred to us are reputable companies, we have not placed limitations on the referring websites companies from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any website that referred you to our website.
Business Transfers As we continue to look for ways to better serve our customers, we may sell subsidiaries or business units. We also may be acquired by or merged with another company. In such instances, customer information may be one of the transferred business assets.
Links Please be aware that our website contains links that lead to other sites. These sites may collect personally identifiable information from you. This Privacy Statement does not cover the information collection practices or policies of such websites.
Information security We take steps to help protect the personally identifiable information you provide to us. For example, we use leading encryption technology to encrypt credit card numbers. We also restrict access to personally identifiable information to those employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative). If you have any questions about the security of your information, please send an email to firstname.lastname@example.org.
Accessing personally identifiable information Members and users can request access to, and update, the personally identifiable information we have collected about them. In order to exercise this right, members and users can e-mail our Customer Support at email@example.com. Members also can change their personally identifiable information via logging into their account.
Privacy Statement Changes If we change our privacy practices, we will modify this Privacy Statement, and its effective date, accordingly so that you will always know what information we gather, how we might use it, and to whom we may disclose it. We also will notify you of any material change to this Privacy Statement by placing a prominent notice on our website. We encourage you to periodically review this Statement to be informed of how we are protecting your information.
Contact Information If users have questions or concerns regarding this statement, they should contact us at firstname.lastname@example.org
As of March 2012